As a business owner, you know that customer service is essential.
Answering customer questions promptly and thoroughly can help build trust and loyalty. But sometimes, it’s not possible to be available 24/7 to answer every question that comes in.
That’s where Google’s new Automated FAQs feature comes in. With Automated FAQs, you can set up responses to common questions that people ask about your business via your Google Business Profile.
That way, even when you’re not available, your customers can still get the information they need. And because the responses are automated, you can be confident that they’re always accurate and up-to-date.
Steps to enable auto responses in Google My Business Profile
1. Log in to your Google account and search for “my business” in Google on a web browser.
( Note: Below steps given based on access setting in Goole search itself )
2. Click “Customers”
3. Click on “Messages”
4. Click on “Message Setting”
5. Click on “Manage Frequently Asked Questions”
6. Add your FAQs here
Setting up automated responses to common customer questions is a great way to ensure that your customers always have access to accurate and up-to-date information, even when you’re not available. By taking a few minutes to set up this feature in your Google Business Profile, you can provide an extra level of customer service that will help build trust and loyalty.
Tharindu is a passionate digital marketing specialist with over 14 years of experience planning and executing cross-channel digital media campaigns in the Asia Pacific and Australia. He is also known as the SEO wizard due to his extensive knowledge and technical skill in SEO.
